2018 awards season: PPL shortlisted for MCA and HSJ awards
It’s not only the start of some warm weather – here at PPL, awards season has arrived!
We are delighted to announce that our work with West London CCG and our partner Innovation Unit on West London CCG’s Integrated Care Strategy has been shortlisted for the 2018 MCA Change Management Award and nominated for the HSJ Value in Healthcare Award for Training and Development.
As our co-founder Claire explains here, we don’t do what we do at PPL for the awards. We do it because across the country a new generation of public services are emerging and we believe in their vision of creating tomorrow’s services today. We are of course delighted to be recognised as part of this movement through our nomination for these awards, and to have a chance to talk more about our work with Innovation Unit and West London CCG. We think the transformation we effected is a real example of not only making space for innovative change but also supporting that innovation with the knowledge-sharing and engagement needed for it to scale up and stick.
The story began with a vision. West London CCG were already running My Care My Way, an effective service that meets healthcare needs in a holistic way. They had a vision, however, for improving the model of care through innovation and expanding it to provide more joined-up care for their whole population.
We adopted a new change management approach grounded in co-production and co-design best practice and theory. We worked with My Care, My Way to empower the team to make practical improvements to operations, reduce variation between GP practices and strengthen partnership working. We set up multidisciplinary Learning Labs in nine GP practices to rapidly develop and improve the service model. We then facilitated sharing this learning with wider teams and creating a new model of care based on the tried and tested innovations. We supported a coproduced model of care, an outline business case, and mobilisation through testing some key changes on the ground with stakeholders.
The results were:
- A set of clear and compelling patient stories that illustrate the impact of the new ways of working.
- A service blueprint that illustrates the changes made to the model.
- An Outline Business Case, setting out the case for change
- Extensive buy in and engagement for the change across the provider landscape.
This transformation will go on to deliver a new fully Integrated Community Team serving the whole population’s health and care needs by April 2019.
We recognise that change is often challenging and unsettling for those that use, deliver and commission services. Nevertheless, in our work we see public servants, patients, residents, providers and commissioners who are coming together and rising to the challenge of reshaping future services. We believe that successful change comes from empowering and supporting those people to work differently and design the changes that are needed. And we believe that supporting this change requires honest and open conversations about working across traditional boundaries and relationships to learn, innovate and invent.
We are proud to be one of the few non-NHS organisations on the shortlist for the HSJ award in particular, and we feel both nominations reflect both the high quality of the work we and our partners do, and the set of values and commitments we bring to our projects.
We are very much looking forward to both award evenings and in particular to hearing other inspiring stories of successful change from our fellow nominees.